Local Client Services That Know Your Practice

Our client services team is the central point of contact for Pathology Specialists clients. Whether you need help with a pickup, supplies, report access, billing, or a case discussion, we will connect you with the right person and stay involved until the question is resolved.

Pathology client services team in Orlando

How We Help

  • Account setup and onboarding
  • Courier scheduling and urgent pickup requests
  • Specimen collection and submission questions
  • Supply requests
  • Report status and approved report access
  • EMR and portal support
  • Billing and coding questions
  • Pathologist consultations and second opinions

One Team, Clear Ownership

You should not have to determine which department owns a question before calling. Start with client services. We will route the request to a laboratory professional, supervisor, billing specialist, logistics coordinator, or pathologist and help keep the request moving.

Support for Practices of Different Sizes

We work with independent physicians, specialty groups, clinics, surgery centers, hospitals, and other healthcare organizations across Central Florida. Service plans are based on each client’s diagnostic needs, volume, location, and workflow.

Frequently Asked Questions

Can I speak directly with a pathologist?

Yes. Client services can connect referring providers with the appropriate pathologist for case discussions and consultations.

Can you help a smaller practice?

Yes. We evaluate service arrangements based on the needs of the practice rather than a one-size-fits-all model.

What information should I have when I call?

For general service questions, provide your name, organization, callback number, and reason for calling. Use an approved secure channel for patient-specific information.